1	Identify the following basic steps as advocated by William Edwards for implementing TQM
	a. Assessment of organisation’s culture and training process for the top management.
	b. Formation of Quality Council.
	c. Dissemination of information through established communication system and integration of TQM tools, techniques and training.
	d. Filtering and censoring Information.
	Codes:
	(A) b, c and d are correct.
	(B) a, b and c are correct.
	(C) a, c and d are correct.
	(D) a,b and d are correct.
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2	Identify the Audio File Format for Digital libraries
	a. .tif
	b. .jfif
	c. .aif
	d. .ra
	Codes:
	(A) c and d are correct..
	(B) b and d are correct.
	(C) a and b are correct.
	(D) b and c are correct.
3	The available options for extending Wiki vary depending on the software that runs the site. Identify the
	correct options available to users using ‘Media wiki’,
	a. GISWiki kWBreadCrumbs
	b. Bibwiki
	c. YouTube Tag and FireStats
	d. pbwikiGs
	Codes:
	(A) a, b and c are correct
	(B) b, c and d are correct.
	(C) a, c and d are correct.
	(D) a, b and d are correct.
4	Deliberate Sampling is known as
	a. Purposive Sampling
	b. Sequential Sampling
	c. Probability Sampling
	d. Non­probability Sampling
	Codes:
	(A) a and d are correct
	(B) a and c are correct
	(C) a, b and d are correct
	(D) b, c and d are correct
5	Arrange the following indexing journals according to the year of their first publication
	a. Engineering Index, New York
	b. Humanities Index, New York
	c. Index Medicus, Bethesda
	d. Agrindex, Rome
	Codes:
	(A) d, c, a and b
	(B) c, b, d and a
	(C) a, c, b and d
	(D) c, a, b and d
6	Arrange the following Dublin core elements in descending order
	a. Contributor
	b. Identifier
	c. Relation
	d. Right
	Codes:
	(A) d, c, b, a
	(B) a, d, b, c
	(C) a, b, d, c
	(D) a, b, c, d
7	Identify the correct elements of ‘AIDA’ model in Marketing Communication
	(A) Attraction, Investigation, Direction, Action
	(B) Attention, Intuition, Desire, Acquisition
	(C) Attention, Interest, Desire, Action
	(D) Abstract, Institution, Diversity, Action
8	Arrange the following museums according to the year of their establishment
	a. Nehru Memorial Museum and Library, Delhi
	b. National Museum, Delhi
	c. Indian Museum, Calcutta
	d. National Gandhi Museum, Delhi
	Codes:
	(A) d, a, c, b
	(B) c, b, d, a
	(C) b, c, d, a
	(D) a, d, c, b
9	Arrange the following international standards developed in the broader context of ‘Information organisation’ in their respective year of development
	a. ISO­999
	b. ISO­214
	c. ISO­2788
	d.ISO­5963
	Codes:
	(A) c, b, d, a
	(B) a, b, c, d
	(C) b, c, d, a
	(D) d, c, b, a
10	Match the following
	List ­ I               List ­ II
	a. Pareto Chart            i. Pictorian representation of stages in a process
	b. Fish Bone Diagram       ii. Tool of recording variables
	c. Flow chart              iii. Identifies the intensity of each problem in the production line
	d. Check­sheet             iv. Identifies the relationship between the defects or problems and their root causes
	Codes:
	a  b    c  d
	(A) i   iii iv ii
	(B) iv  i   ii iii
	(C) iii iv  ii i
	(D) iii iv  i  ii

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Answer

1	(B)	6	(A)
2	(A)	7	(C)
3	(A)	8	(B)
4	(A)	9	(A)
5	(D)	10	(D)

1

(B)

6

(A)

2

(A)

7

(C)

3

(A)

8

(B)

4

(A)

9

(A)

5

(D)

10

(D)